xbaje Privacy Policy
Complete and transparent information about how your personal data is collected, used, and protected on the xbaje platform.
Introduction & Scope
xbaje is a trusted online gaming platform in Bangladesh. We place the highest importance on your privacy and are committed to ensuring the protection of your personal information. This Privacy Policy describes what information we collect while you use the xbaje website and related services, how that information is used, who it may be shared with, and the steps we take to keep your data safe.
This policy applies to all users of xbaje services — live casino, slots, cricket betting, and other gaming services. By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
What Information We Collect
Various types of information may be collected when you create an account and use services on the xbaje platform. The categories of information collected are detailed below:
2.1 Information You Provide Directly
- Full name, email address, and contact details
- Date of birth (for age verification — users under 21 cannot register)
- National ID card or passport information (for KYC verification)
- Payment information such as bKash, Nagad, Rocket, Upay, or bank account details
- Account login credentials (passwords are stored in encrypted form)
- Information provided when contacting the support team
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and screen resolution
- Platform usage patterns, session duration, and page visit history
- Gaming activity and transaction history
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
- Information received from identity verification services
- Transaction details confirmed by payment processors
- Information received from fraud prevention and security verification services
Purpose of Data Use
xbaje uses the information it collects solely for the following legitimate purposes. Your information will not be used for any unauthorized or unrelated purpose:
- Account Management: Information is used to create, verify, and manage your account.
- Service Delivery: To operate and improve live casino, slots, cricket betting, and other gaming services.
- Payment Processing: To securely complete deposits, withdrawals, and other financial transactions.
- KYC & Age Verification: To meet legal obligations and prevent minors from accessing the platform.
- Security & Fraud Prevention: To keep your account and funds safe and to detect suspicious activity.
- Customer Support: To resolve your issues, questions, or complaints.
- Responsible Gaming: To identify unusual gaming behaviour and assist players who may be experiencing problems.
- Legal Obligations: To comply with applicable laws, regulations, or court orders.
- Platform Improvement: To analyse user experience and raise the quality of our services.
Cookie Policy
The xbaje website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience. We use the following types of cookies:
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, manage security tokens, and process payments. Disabling these cookies will make it impossible to use the platform's core services.
4.2 Functional Cookies
These cookies are used to remember your preferences, language settings, and interface customisations. They provide a more personalised experience on each of your visits.
4.3 Analytical Cookies
These cookies are used to understand how the platform is used and to improve our services. The data collected is aggregated and analysed anonymously.
Data Sharing & Disclosure
xbaje does not sell, rent, or exchange your personal information to third parties. However, your information may be shared with trusted partners in the following specific circumstances:
- Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions.
- Identity Verification Services: Necessary information is shared with authorised verification service providers to complete the KYC process.
- Technology & Service Partners: Contracted technology partners responsible for platform operations, hosting, analytics, and security services may access information on a limited basis.
- Legal Authorities: Information may be disclosed to government or law enforcement authorities when required by court order, investigation, or legal obligation.
- Business Changes: In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity, but this Privacy Policy will remain in effect.
All third parties with whom we share information are legally obligated to uphold our privacy standards and may use your information only for the specified purpose.
Data Security Measures
xbaje applies industry-standard security measures to protect your personal information. The key components of our security framework are described below:
6.1 Technical Safeguards
- SSL Encryption: SSL/TLS encryption is active across our entire platform, keeping all data exchanged between you and our servers secure.
- Data Encryption: Stored sensitive information — especially passwords and financial details — is protected with strong encryption algorithms.
- Firewall & Anti-Fraud Systems: Advanced firewalls and fraud detection systems are used to prevent unauthorised access and cyber attacks.
- Two-Factor Verification: An additional verification layer is applied to enhance account security.
6.2 Administrative Safeguards
- Only authorised staff may access information, and only to the extent necessary (Least Privilege principle).
- All staff receive regular training on privacy and data protection.
- Data access logs are reviewed on a regular basis.
Data Retention Period
xbaje retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as a legal obligation exists. The general guidelines are as follows:
- Active Account Data: All necessary information is retained for as long as the account remains active.
- Closed Account Data: Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory obligations.
- Financial Transaction Records: Financial details and transaction records are retained for an extended period for audit and legal purposes.
- Support Communication Records: Customer service communications are retained for a defined period.
Once the retention period has expired, we delete or anonymise data in a secure and appropriate manner.
Your Rights & Options
As a user of the xbaje platform, you have the following rights regarding your personal information:
- Right to Access: You have the right to know what information we hold about you. You may request a copy of your data through our support team.
- Right to Rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your personal information be deleted, though some data may not be erasable due to legal obligations.
- Right to Object to Processing: You may object to your information being processed for specific purposes.
- Right to Data Portability: You may request your information in a structured, commonly usable format.
- Right to Opt Out of Marketing: You will have the option to opt out of promotional communications at any time.
To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time.
Protection of Minors
xbaje services are intended solely for individuals aged 21 and above. We do not knowingly collect any personal information from minors. Age verification at registration is mandatory and we enforce this process strictly.
If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and any information collected will be securely deleted.
If a parent or guardian believes their child is using our platform, please contact our support team.
International Data Transfers
For the operation of xbaje services, your information may in some cases be stored or processed on servers located in different countries. In such cases we ensure that:
- Data transfers are carried out only through trusted, contracted technology partners.
- Transferred data remains protected in accordance with the standards of this Privacy Policy.
- Applicable legal protections for international data transfers are applied.
- SSL encryption and other security measures are maintained in all cases.
Changes to the Privacy Policy
xbaje reserves the right to review and update this Privacy Policy from time to time. If any significant changes are made to the policy, we will:
- Publish the updated policy on this page
- Notify you by email where relevant
- A notification about the changes may be displayed when you log in to the platform
Continued use of the platform after the updated policy is published will be considered acceptance of the new policy. We recommend visiting this page regularly to stay informed about the latest policy.
Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to discuss any matter relating to your data rights, please contact us using the following methods:
Our support team is always ready to assist you in both Bengali and English. We will handle all privacy-related requests with appropriate care and attention.